Terms and Conditions effective date: December 2023
Terms and Conditions Definitions
1. This Website https://heyagoal.com is owned and operated by Heyagoal FZ-LLC, which dully registered company in Ras Al Khiamah Economic Zone Authority and having a contact email: [email protected] (hereinafter, the/our “Company”).
2. The Website comprises of the following:
- Community part includes Blog, Affiliates and social communication.
- Recruitment functions part includes Candidate’s Panel, Employer’s Panel, Jobs, Jobs’ Alert, Widgets, roles and functions.
- Competitions community including players’ profiles and statics, standing tables, fixtures and much more.
- Any other part, functions or role as may be amended from time to time.
- It shall be acknowledged that the Website includes associated Company’s communications channels (social media) including:
https://www.youtube.com/@_heyagoal
https://www.facebook.com/heyagoal/
https://www.instagram.com/heyagoal/
https://www.linkedin.com/company/heyagoal
https://www.pinterest.com/heyagoal.com
https://heyagoal.blogspot.com/
7. User can be anyone using the Website who is not a Customer.
8. Customer is a user that is registered as Candidate-Professional | Candidate- Staff | Employers/Organization after the expiry of the initial trial period, if any.
9. Fan is a Website’s User who is registered free of charged and is empowered to use the Community and Competitions part of Website.
10. Professional is any Website’s Customer who is registered as any of the following: 1) Pro Player; 2) Youth Player; 3) Coach; 4) Trainer; 5) Strengthening & Conditioning Coach; 6) Performance Technical Analyst; 7) Team (Sport) Manager; 8) Medical Staff as well as any role that might be added from time to time.
11.Professional is permitted to use the entire Website excluding Employer’s related functions but including Candidate Dashboard and all functions and widgets related to jobs alerts, jobs applications, building up sport track authenticated record (“STAR”) and skills as well as consulting online courses or training.
12. Organization/ Employer is any Website’s Customer who is registered as any of the following 1) Clubs; 2) Agents; 3) Scouts.
13. Organization/ Employer is empowered to use the entire Website excluding the Candidate’s related roles or functions but including Employer Dashboard, and all functions and widgets related to jobs alerts, jobs applications, building up profiles, qualifications, and publishing jobs, achievements as well as consulting online courses or training.
14. It is deemed to be understood that:
- Minor Players are players of age up to 16 Years old who are practicing football on an amateur or professional basis,
- Youth Players mean players of any age who are practicing football on an amateur basis.
- Pro Players are however professional players of any age other than Minor Players who are legalized to practice football on buy or loan contracts.
- FIFA stands for Fédération Internationale de Football Association (French), meaning International Federation of Association Football that is the international governing body of association football, beach football and futsal.
- UEFA stands for Union of European Football Associations, that Union of European Football Associations
General
1. These Terms and Conditions set out the access’ conditions to the services offered on this Website, to which the User and/or the Customer is rendered to entertain at the time of registration herein. By clicking the “Register” button, the User and/or the Customer clearly states that he/she has read, understood, and agreed to be bound by these Terms and Conditions.
2. Compliance with the content of this Website is a condition precedent for maintaining the Membership valid and enforceable. The following contents are prohibited to be published or discussed:
- Political content
- Religious content
- Sexual content
- Any other content that might be notified from time to time
3. Selection of membership and payment of related subscription fees, save as any free period might be specified, is a condition precedent for the creation of an account and entertainment of services offered by the Website.
4. The confirmation of payment of a subscription plan to the services offered through this Website automatically confers the User the status of Customer. Such confirmation shall be communicated via email from HEYAGOAL ltd to the user’s email entered through registration process.
5. The Company reserves the right to update these Terms and Conditions, in accordance with any new legislative and/or jurisprudential requirements and/or business needs or interests, at any time and without prior notice to the User and/or Customer. The updated version of these Terms and Conditions will be effective immediately, as soon as it is published on this Website.
6. These Terms and Conditions are permanently available on the present Website so that the User and/or the Customer can consult the same at all times.
7. For any doubts or questions related to these Terms and Conditions you can contact Us through our Customer Service: [email protected] or through our Contact Form or by telephone or WhatsApp or live chat.
8. Please bear in mind that to access and use our Website you must be an adult and have legal capacity to enter into contracts, according to the applicable national laws and regulations of your birth and/or residence country.
Description of Services
1. Save as their subscriptions, This Website offers its Users and/or Customers the following services:
- To use the community part of the Website under Home page and other related functions and widgets.
- To follow up certain number of competitions.
- To receive feeds related to specific selected football competitions.
- To create Sport’s Track Authenticated Record (“STAR”) including a resume, medical records, achievements, cover letters, tournaments’ contribution, skills, career history, and/or an electronic profile, market value, statistics, qualification record and certification, testimonies, etc. (hereinafter, “STAR”). STAR shall be administrated at the front-end of the Website by the User or Customer through either Candidate’s Dashboard for staff and under Employer’s Dashboard for Organization
- To search for job offers and online courses/ training or other facilities that might be of the Professionals’ interest.
- To publish job offers and to seek for talented players of staff or other facilities that might be of the Organizations’ interest.
- Upon request and after upgrading the membership to premium account, Professionals and/or Organizations may seek for legal advice, investment opportunities, public relation services, updating STAR as well as administrating Professionals’ and/or Organizations’ account.
- 24/7 multilingual Customer Service that can be contacted by different means, which are duly indicated in the “Customer Service” section of this Terms and Conditions.
2. Please note that, except the premium account’s owners, the User and/or Customer is the sole owner and sole responsible party for the STAR, personal data and/or private information that he/she creates, edits, incorporates, and/or stores on this Website. In this sense:
- The User and/or Customer is the only one responsible for guaranteeing the lawful, truthful, and updated, and complete personal data and private information included in the STAR created and, where appropriate, shared to third parties.
- The access by third parties other than the User and/or Customer to the said information and/or documents will be carried out under the supervision and exclusive responsibility of the User and/or Customer, excluding the Company, its business partners and/or services providers from any liability in this regard.
3. As to the premium account’s owner, the Company shall have the right to seek information from Staff or Organizations to be able to authenticate the records. Failure of the Staff or Organizations to furnish lawful, truthful, and updated, as well as complete personal data and private information included in the STAR shall be the sole responsibility of the Staff or the Organizations.
4. In addition to the above, please be informed that under no circumstance does the Company review, control, edit, monitor the STAR created by the User and/or Customer in order to verify that the data provided is lawful, truthful, and updated, nor make profiles of Users and/or Customers based on the documents the Users and/or Customers have created or the job offers and / or online courses/ training or other facilities they have consulted.
5. Detailed list of rendered offered services are available on this link
Access to Services and Registration
1. You can access and navigate this Website as a User or as a Customer, provided that you are an adult according to the laws and regulations of your birth or country of residence save as compliance with FIFA Rules for Minors and similar rules for other ball sports as might be applied.
2. Save as any other provision of these Terms and Conditions, during the initial trial period, if applicable, the User can navigate and explore the content and can create STAR offered by this Website after Registering and creating an account, after which the User becomes a Customer.
3. Save as any other provision of these Terms and Conditions, the Customer shall have full right to navigate, use the functions and explore the content and to create STAR offered by this Website until the expiry of subscription term being one year.
FIFA Rules for Minors
1. In 2001, FIFA, UEFA and various other European stakeholders developed Regulations for the Status and Transfer of Players. The main rule is that international transfers are only allowed for non-minor players. (Minor players are defined as players under the age of eighteen)
2. There are six exceptions to this:
- The child can play for a club in a new country if the child’s parents moved to that country for reasons that were not related to football. (art. 19 par. 2a)
- This applies to players over the age of 16 and allows them to move within the European Union and/or the European Economic Area. (art. 10 par. 2b)
- The player and the new club are located in countries that border each other. The clubs must each be within 50km of their shared border. Also, the distance between the two clubs cannot be more than 100km (art. 19, par 2c)
- The player’s move is based on humanitarian reasons and he is moving without his parents. (art. 19 par. 2d)
- The player is participating in an academic program abroad as a student (art. 19, par. 2e)
- After a player has been living continuously in a country for a period of at least five years, he may register for the first time with an association. (art.19, par 3 and 4)
3. There is a special subcommittee appointed by the Player’s Status committee that looks at each minor player’s application individually. The submission and handling of these applications is managed completely by the association that is wanting to register the minor player through the TMS (transfer matching system.)
4. FIFA has an updated guide that contains an overview of the application process, a complete description of the documents that are required for a minor application and a FAQ section. You can access that here.
5. Prior to these protections being put into place, there had been instances in which young players had been brought over to join Academy clubs and then dropped when they did not perform to the expected standards. In many cases, the child was left with no place to stay, no funds and no way of returning to their home country. These rules were created in response to these situations in an effort to ensure that minors are protected and not abused.
6. Although these rules can be seen strict and prohibitive to the many foreign players who want to become a professional soccer player and hope to better their chances by training abroad, they were created to protect minor children.
Free Services without Registration
- This does not apply.
Free Services with Registration
1. The free services offered by the community part of Website may include feeds of selected football news and leagues or competitions.
2. The free services offered by the community part of Website may include marketing talented players or other talented staff.
Paid Services with Registration
1. The User and/or Customer who wishes to access the following services must create an account on our Website and choose a subscription plan, thus qualifying him/her as a Customer. Otherwise, the prescribed services under these Terms and Conditions together with its Annexures (if any) will not be available to the User. For more information, see the “Pricing and Payments“.
2. In the event that you provide Us with a third party’s personal data and/or information, no matter if they are an adult or a minor, you guarantee to Us that (i) you have informed the data subject about the purposes of processing his/her personal data and (ii) you have the data subject’s express consent to communicate Us his/her personal data or the authorization of his/her parents or legal guardian to communicate his/her personal data to us, unless the data subject is a minor and you are his/her parent and/or legal guardian due to the common understanding that you can grant your consent to Us to process the minor’s personal data by communicating it to us.
3. For further information regarding how we process personal data you can check our Privacy Policy.
Technical means for correcting errors
1. If when you preview a STAR that you have created, and you detect that the information completed and/or indicated is incorrect, incomplete or imprecise, from your user account you will be able to access the created document, select and correct all the necessary information as many times as you see fit.
2. If for any reason you are unable to make the intended changes in the STAR you’ve created, please contact our Customer Service through one of its channels (email, Live Chat, Contact Form, WhatsApp, etc.).
Withdrawal Right
1. In accordance with the applicable laws and regulations, the User and/or Customer is informed and, by registering acknowledges that the withdrawal right does not apply because STAR or professional documents (e.g CV) are digital in nature and they are automatically consumed by the User and/or Customer at the time of accessing or downloading them or creating.
2. For information on how to cancel subscription plans, please refer to the “Cancellation of subscription plans” section of these Terms and Conditions.
The Cancellation of Subscription plans
1. As explained in “Price and Payments”:
- For the User who wishes to avoid the “membership fee” activation, User must cancel his/her chosen subscription plan prior to the end of the initial trial period, which starts to count from the date in which the User receives the registration confirmation email, from the Company, of the selected subscription plan.
- The Customer cannot cancel the subscription plan but he/she shall have the right not to renew the subscription.
Refund Policy
- This does not apply.
Exclusion of Responsibility
1. In accordance with the “Description of Services” section of this Terms and Conditions, the Company will not assume any responsibility for the following circumstances that are beyond our reasonable control:
- The Website will not be responsible for the updating, accuracy, veracity or legality of the information within any documents stored by Customers, nor for its use through the Website.
- The Company will not be held responsible over the quality, accuracy, reliability, sincerity, integrity or availability of the STAR created by the User and/or Customer and sent to the third parties employers, as it is beyond our reasonable control.
- The Website does not guarantee the quality or appropriateness of the created, uploaded, consulted or stored files that will, in any case, be the responsibility of the User and/or the Customer, and the Company shall not be liable for direct, indirect, consequential or incidental damages arising from non-attributable uses.
- For the veracity and validity of the job positions published by third parties employers that the Website is not involved in, as well as for any transactions or exchanges of information between employers and the User and/or Customer to complete job applications.
- The Website is not involved in transactions or exchanges of information between the companies that provide online courses/ training or other facilities or job positions on the Website and Users and/or Customers, and resultantly, the Company, cannot be held responsible for the third party provision of services, information on their Website or shown on ours or their advertisements. Therefore, our job information and online course/ training tools are exclusively informative, so that the Users or the Customer can consult them.
- Furthermore, the User and/or Customer expressly exempts the Company and among others, its service providers, or business partners from any liability arising from checking and applying to job alerts or online courses, as well as the possible unlawfulness of said information, access of third parties to their information and infringement of third parties’ rights regarding the created STAR or documents desired.
2. Likewise, please be aware that the Company will not be held responsible:
- If you provide Us with a third party’s personal data without their prior express consent, such as when creating a STAR for a third person.
- If you provide Us with the personal data of a minor and you are not his/her parent and/or legal guardian and/or that you have not obtained the authorization of his/her parents or legal guardians to communicate the minor’s personal data with us.
- If you are a minor and you have included and/or provided your personal data to this Website or have communicated it to a third party’s and/or employer’s website(s) without the prior express written consent of your parents or legal guardians.
1. In general, the Company shall not be liable for any use of the Website by Users or Customers that is contrary to applicable law. The Company reserves the right to take any measures to prevent the adoption of such conduct.
2. It is deemed to be understood that the following content is prohibited: religious, political or sexual.
3. The User and/or Customer will respond to the Company and/or to corresponding third parties for any damages that could be caused as a result of the breach of his/her commitments and/or obligations set for in the present Terms and Conditions.
Customer Service
1. We target to have 24/7 multilingual Customer Service to facilitate communication between you and our Company. Our Customer Service will take care of your inquiries, suggestions, complaints, and/or claims regarding the services we offer through this Website.
Having said that, you can contact our Customer Service team via the following means:
- Live Chat available on our Website, where an agent will personally assist you;
- [email protected]
- CONTACT FORM.
- Telephone.
2. Please be informed that, for security reasons, the Customer Service may ask you to provide personal data and/or information to verify your identity and that you are our Customer, before proceeding to address your request. The requested data shall include: (i) registration email used in our Website; (ii) User ID (which is provided in the payment confirmation email); (iii) last 4 digits of the credit/debit card used to purchase our services. For further information, please consult our Privacy Policy.
3. Please be aware that phone calls to our Customer Service will be recorded for security purposes and to improve the quality of the telephone service, this being a standard practice in many companies. You will be duly informed that your call will be recorded and you will also have access to the information on how the Company processes the personal data you will be required to provide during the phone call for the purpose of verifying your identity as Customer or User, as well as the subscription plan to the Services offered herein that you have purchased in order to properly attend to your request.
4. Please be informed that your call will only be recorded if you give Us your express consent for it, which will be understood to be granted if you do not hang up and wait to be attended by a customer service agent. If you do not want your call to be recorded, then you must hang up and not continue with your call and contact our Customer Service by email [email protected]. For further information regarding what we do with your personal data, please can consult our Privacy Policy.
5. With reference to the above, it is important to note that depending on the type of request made by the User or Customer or otherwise, it will usually be answered and/or resolved immediately in the course of the phone call, while others will require internal procedures, therefore the response to your request will be sent, for security reasons, to the contact email that the User or Customer provided when registering on this Website.
6. Be aware, we carefully process each individual question/email, so we will respond to you in the shortest time frame possible and, in any case, within the deadline established by the applicable laws and regulations.
Applicable Legislation and Jurisdiction
1. These Terms and Conditions shall be governed by and construed in accordance with the currently applicable United Arab of Emirates laws and regulations.
2. In the case of controversy or disagreement between the Customer and the Company arising out of on in connection with or in relation to these Terms and Conditions, both parties agree to submit their resolution, to arbitration.
3. If any provision of these Terms and Conditions is or becomes illegal, invalid or unenforceable, such provision shall be ineffective only to the extent of such illegality, invalidity or unenforceability and shall not otherwise affect the legality, validity or unenforceability of any other provision.
4. The non-exercise by the Company of any right provided or derived from these Terms and Conditions shall not be construed, under any circumstances, as a waiver of said right, unless expressly and in writing waived by our Company or legal prescription of the action, that in each case corresponds to the applicable current legislation.
